Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@oddfishstreetwear.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@oddfishstreetwear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@oddfishstreetwear.com.

Return & Refund Policy

At OddFish Streetwear, every product is made to order with care. While we strive for quality and accuracy, we understand that sometimes returns or refunds may be necessary.

Returns & Refunds

We accept returns and refunds within 30 days of delivery under the following conditions:

• Wrong Size/Colour Ordered: If the item doesn’t fit or isn’t the expected colour, you may return it for a refund or exchange.

• Defective or Incorrect Item: If you receive a damaged or incorrect item, we will issue a full refund or replacement after verification.

• Change of Mind: If you decide to return an item for any reason, it must be unused, in its original condition and packaging.

Note: Return shipping costs are the customer’s responsibility. We do not provide prepaid return labels.

How to Request a Return or Refund

1. Contact Us: Email sales@oddfishstreetwear.com within 30 days of delivery with:

• Your order ID number

• Clear photos/videos of the issue (if applicable)

2. Ship Your Return: Once approved, we will provide the return address. The item must be securely packaged, and your order details should be included inside the package. Customers are responsible for return shipping costs.

3. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 15 business days to your original payment method.

Order Cancellations

• Orders can be cancelled before production begins for a full refund.

• If production has started, you may still request a refund, but the product cost will be deducted.

• Once shipped, cancellations are not possible, but you may return the item upon receipt.

For any questions, feel free to contact us— we’re happy to help.